Shipping Policy

Thank you for shopping with MasterPower! We are dedicated to ensuring a smooth and efficient shopping experience for you. Please familiarize yourself with our shipping policy, which outlines our process, lead times, and shipping areas.
 
1. Lead Time
All orders placed on the MasterPower website come with a lead time of 8 to 10 weeks. This allows us to maintain our commitment to delivering quality products that meet your specifications. Kindly consider this lead time while placing your order and making your plans.

2. Shipping Method
Our shipping services cover doorstep delivery to locations within the continental United States and Canada.

3. Shipping Charges
The shipping charges for your order will be calculated during the checkout process based on the provided shipping address. These charges are subject to the delivery location and will be clearly presented before you finalize your purchase. We take pride in offering transparent and accurate shipping cost calculations.

4. Order Tracking
After your order is dispatched, you will receive an email containing a tracking number and a link to track the progress of your package. This tracking information will help you stay informed about the status of your delivery.

5. Delivery Time
Following the 8 to 10-week lead time, your order will be delivered to the address you have specified during checkout. The actual delivery timeframe may vary due to factors such as your location and any unforeseen circumstances. We appreciate your patience and understanding in case of any unexpected delays during transit.

6. Signature Requirement
For security purposes, all shipments will require a signature upon delivery. This ensures that your order is received safely by you or an authorized individual, safeguarding your package until it reaches you.

7. Address Accuracy
Please double-check the accuracy and completeness of the shipping address you provide during checkout. We cannot be held responsible for delays or issues arising from inaccurate or incomplete addresses. Should you need to make any changes to your shipping address post-order placement, please reach out to our customer support team promptly.

8. Inspecting Your Order
Upon receipt of your order, please carefully inspect the packaging for any signs of damage that might have occurred during shipping. If you observe any damage to the packaging or the products, kindly document it and contact our customer support team within 48 hours of delivery. We are committed to resolving any issues and ensuring your satisfaction.
For any queries regarding our shipping policy or if you require assistance with your order, please don't hesitate to contact our customer support team by solutions@masterpower.ca. We are here to assist you.
Thank you for selecting MasterPower for your shopping needs. We look forward to providing you with top-notch products and a seamless shipping experience.